The metaSEC offers a comprehensive service concept. This is divided into different, below mentioned topics. In addition to general product support to extended support and Service Level Agreements (SLA) concluded directly through us or one of our partners.
Of course, we assist you with problems about our products via e-mail or telephone. You will quickly receive competent help and support in solving problems. Of course we are available to advise you.
Please try to describe the problem as precisely as possible (product, version, patch level, possibly other products that still come into consideration circumstances, reproducibility, etc.). Our ticket system can be reached at firstname.lastname@example.org. If necessary, a call from one of our technicians is done.