The logistics industry is characterized by multilingualism like no other sector. Every day, suppliers from various countries encounter problems and hurdles in communicating with the in-house staff or receptionist. To reduce hurdles and to facilitate a smooth communication, we have extended our visitor management system JAMES. JAMESdialog is the name of the new module, which was designed to ensure simple and clear communication.
As the name suggests, this module stands for the simplified dialogue between the reception staff and the foreign-language supplier. On the basis of a predefined question and answer catalog, most stumbling blocks for effective communication are removed. The questions and the corresponding answer options are stored and linked in the system.
The procedure is as follows: First, the arrived driver selects his native language on the terminal at the reception, while the gatekeeper also selects a language. Already the multilingual dialogue can begin.
The receptionist now asks a question from the catalog via his computer, such as: “Is the charge sealed?” This will now be output via language preservation and displayed as text in the language of the supplier on the touchscreen at the reception desk. If the question asked requires a more complex answer, the corresponding answer options are also offered in the appropriate language. Now the driver only has to select the answer and the receptionist gets his answer in real time. In this way, the system ensures much of the daily communication taking place.
On the following pages we have put together everything related to »JAMESdialog«. If you still have questions or are looking for a special solution, just contact us!
JAMESdialog: The most important functions at a glance
Dialog software with question- and answer catalog
Text-based communication via touchscreen
Optimized for touch displays: Large buttons, clear interface
Short reaction times
Currently around ten supported languages
More languages can be implemented on request
Self check-in counter support
Audio output in the local language
Tailored questionnaire according to your specifications
Simply understand each other
In order to make the communication as simple as possible, we designed JAMESdialog with great emphasis on a clear and functional design. Large buttons, flexible font sizes and a clear interface promise simple handling.
On the large display, you can easily select the questions and answers by touch – the transmission of communication with your counterpart takes only fractions of a second. With already 10 supported languages and audio playback outputting the selected sentences in spoken form, the communication between a foreign-language supplier and the reception staff can easily take place
It is also possible to manage several terminals centrally at a reception. The receptionist conveniently manages all terminals through his workstation and can easily switch between communication channels using a drop-down menu.
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